Platforms
Guest Service Fee
What the platform charges the guest on top of your rate.
Why you care
It is invisible to you and very visible to the guest, and it is why your $240 night shows up as $312 at checkout. Your direct-booking price can beat the OTA by 12% and still pay you more.
Worked example
A $1,200 stay can carry $140–$170 of guest fees before tax. That gap is the entire business case for a direct booking site.