Platforms
Resolution Center
The platform’s process for claiming money from a guest after the fact.
Why you care
It is the only realistic route to recovering damage on an OTA booking, it is deadline-driven, and it is won or lost on documentation you either collected on the day or did not.
Worked example
File before the next guest checks in, with timestamped photos, the cleaner’s report and a real invoice. Without all three, expect to recover nothing.